Issue details

Customer Service Strategy

To deliver a digitally enabled, consistent, customer experience which places customers at the heart of what we do

Decision type: Key

Reason Key: Strategic nature / impact on communities;

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 02/11/2023

Decision due: 25 January 2024 by Cabinet

Lead member: Cabinet member finance and corporate services

Lead director: Corporate Director - Community Wellbeing

Department: Community Wellbeing

Contact: Lesli Good, Service Director - Communities Email: Tel: 01432 260965, Nigel Thomas, Senior Project Manager Email:


  • Customer Service Strategy