Decision details
Customer Service Strategy
PDF 119 KBDecision Maker: Cabinet member finance and corporate services
Decision status: Recommendations approved
Is Key decision?: Yes
Is subject to call in?: Yes
Purpose:
To approve and adopt the Herefordshire Council Customer Service Strategy
Decision:
That:
a) Cabinet approves and adopts the Herefordshire Council Customer Service Strategy.
Alternative options considered:
Do nothing. If the strategy is not adopted, the council will continue to operate a fragmented approach to customer service and will not derive maximum benefit from the use of technology to improve the service provided to customers.
Reason Key: Strategic nature / impact on communities;
Wards Affected: (All Wards);
Contact: Lesli Good, Service Director - Communities Email: Lesli.Good@herefordshire.gov.uk Tel: 01432 260965, Nigel Thomas, Senior Project Manager Email: Nigel.Thomas@herefordshire.gov.uk.
Publication date: 26/01/2024
Date of decision: 25/01/2024
Effective from: 02/02/2024
Accompanying Documents: