Issue details
Corporate Complaints Annual Report 2024 / 2025
This report provides information on complaints
and feedback received by Hereford Council for the period 1 April
2024 to 31 March 2025 that relate to all services within the
Council, excluding children’s social care. Complaints about
that specific service area is managed by a different statutory
processes and are subject to separate scrutiny.
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Notice of proposed decision first published: 12/08/2025
Decision due: 25 September 2025 by Audit and Governance Committee
Lead member: Cabinet member corporate strategy and budget
Lead director: Director of Governance and Legal Services
Department: Corporate Support Centre
Contact: Tilly Page, Complaints and Children's Rights Manager Email: Tilly.Page@herefordshire.gov.uk Tel: 01432 383708.
Agenda items
- 25/09/2025 - Audit and Governance Committee Annual review of the council's Information Requests & Complaints 2024/25 25/09/2025
Documents
- Corporate Complaints Annual Report 2024 / 2025