Issue details
Decision to approve the renewal of the contract to provide income management and cash receipting services by Capita Pay 360 (Capita)
The contract to provide this service was
awarded to Capita in 2017 following a competitive tender exercise.
The contract includes all associated software licences, support and
maintenance for the following payment mechanisms: internet,
automated telephone, MOTO (Mail Order & Telephone Order), Chip
& PIN and Contactless, Post Office & PayPoint and Payment
Portal.
The current system has been operational for over 5 years and is
embedded within the council’s income management and
collection processes. A change in system and provider is not
recommended as the current system meets the council’s
requirements and the cost of conversion, implementation and
expected disruption to this essential finance function would be
significant and prohibitive. It is estimated that these costs would
be in the region of £100k.
Taking account of the costs and disruption of moving to a different
system and the service standards provided by the current
contractor, continuing with current service provider, does
represent a best value solution for the council. The renewal is
offered at a fixed price which protects the council from the risk
of future prices increases over the contract term. The extension of
the existing contract will ensure continuity of service and
minimise the risk of failure or error.
Decision type: Non-key
Decision status: Recommendations Approved
Notice of proposed decision first published: 26/01/2023
Decision due: 25 January 2023 by Director of Resources and Assurance
Contact: Rachael Sanders, Head of Strategic Finance Email: Rachael.sanders@herefordshire.gov.uk Tel: 01432 383775.
Decisions