The contract to provide this service was awarded to Capita in 2017 following a competitive tender exercise. The contract includes all associated software licences, support and maintenance for the following payment mechanisms: internet, automated telephone, MOTO (Mail Order & Telephone Order), Chip & PIN and Contactless, Post Office & PayPoint and Payment Portal.
The current system has been operational for over 5 years and is embedded within the council’s income management and collection processes. A change in system and provider is not recommended as the current system meets the council’s requirements and the cost of conversion, implementation and expected disruption to this essential finance function would be significant and prohibitive. It is estimated that these costs would be in the region of £100k.
Taking account of the costs and disruption of moving to a different system and the service standards provided by the current contractor, continuing with current service provider, does represent a best value solution for the council. The renewal is offered at a fixed price which protects the council from the risk of future prices increases over the contract term. The extension of the existing contract will ensure continuity of service and minimise the risk of failure or error.