That:

a)    The commissioning of a reactive call monitoring service comprising TELS call monitoring, out of hours and lone working services, via a competitive tender process is approved, to a maximum total value of £340k, for a maximum period of four years; and

b)    The assistant director for all age commissioning, is authorised to take the operational decisions required to award a contract, on completion of a satisfactory and compliant tender process and to ensure its implementation.