To inform the committee of performance in the areas of complaints, data incidents and requests for information made to the council over the municipal year 2020/21.

The committee received a report on performance in the areas of complaints, data incidents and requests for information made to the council over the municipal year 2020/21.

The head of information compliance and equality introduced the report, the principal points included: the volume of requests for information had fallen slightly during the first Covid lockdown but volumes had increased subsequently; and, although many local authorities had suspended their processing of requests during 2020, the council’s information access team continued to process requests at the same time as being redeployed to work on the response to the pandemic, achieving an overall response rate of 98%.

On behalf of the committee, the chairperson commended the team for their hard work and excellent response rate.  The information on the position with complaints was also welcomed.

RESOLVED:   That the report be noted and the information access team be commended for its work.