To advise scrutiny on the work undertaken and the lessons learned from the response to the pandemic.

In accordance with paragraph 4.2.13 (b) of the Council’s constitution, the chairperson considered that this item should be discussed at this meeting as a matter of urgency to provide the committee with the opportunity to consider how well the council had performed during the pandemic.

The chairperson noted that the Covid situation was unprecedented and had caused huge problems but the council and its officers had done a good job in reacting to the challenging circumstances.  Nevertheless, this was an opportunity to reflect upon lessons learned for the council and its partners.

The solicitor the council introduced the report by commenting that: this was an emergency that had never been encountered by the council before; officers had responded positively and collaboratively, working as a single organisation; to capture the position, the report had been informed by many people and it was acknowledged that it may appear disjointed in parts; decisions had to be made which had never been made before; the situation had been managed through a gold and silver command structure; and the local resilience forum had recently decided that the situation was no longer an emergency and public bodies were entering a recovery phase.

Questions and comments were invited from committee members and responses were provided by attending officers, the principal topics included:

1.           The effectiveness of the Covid 19 engagement working group.

2.           The accessibility and visibility of mental health resources and support, including for members of staff and care workers.

3.           The need to capture issues that could have been handled better or where more could have been done.

4.           The involvement of subject matter experts and people with lived experiences in the co-design and co-production of service areas.

5.           The Talk Community response which provided a coordinated support offer for vulnerable residents and the plans to support different areas of the recovery.

6.           The rapid transformation to deliver services in different ways and provide wellbeing support.

7.           The need to consider the lessons learned from the operation of the gold and silver crisis management methodology.

8.           The identification of clinically extremely vulnerable people and communication issues with this cohort.

9.           The coordination of information on the multiple sources of national and local support for schools and the development of initiatives to support the welfare of pupils.

10.        The effectiveness of relationships between local, regional and national bodies, including issues with communications between government and the council in terms of the application of the tier system.

11.        The local decision to procure sufficient stocks of personal protective equipment (PPE) in advance of national guidance, avoiding subsequent shortages and potentially saving lives.

12.        The need to explore and understand the experiences of residents and other stakeholders.

13.        The importance of gathering key metrics, such as infection rates and care home deaths, in order to obtain a whole picture of how well the Herefordshire system performed.

14.        How changing guidance from different departments of government, often involving short timescales, had been handled by partners locally and regionally.

15.  ...  view the full minutes text for item 7