To inform Cabinet of the rationale behind and the contents of the joint Herefordshire Council & NHS Herefordshire Customer Strategy, so that regard can be had to it in future planning and commissioning of services and budget decisions.

THAT

                     (a)          the attached strategy, its implementation and next steps be supported: and

(b)                   regard be given to the strategy in future plans, commissioning of services and budget decisions.

The Customer Strategy is a reflection of the current agenda in relation to the design and delivery of Local Authority and NHS services. It has therefore been constructed to inform the provision and re-organisation of customer-facing (and support) services across the Council and NHS Herefordshire.

There are no alternative options.