Decision details
CUSTOMER STRATEGY
Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Purpose:
To inform Cabinet of the rationale behind and the contents of the joint Herefordshire Council & NHS Herefordshire Customer Strategy, so that regard can be had to it in future planning and commissioning of services and budget decisions.
Decision:
THAT
(a) the attached strategy, its implementation and next steps be supported: and
(b) regard be given to the strategy in future plans, commissioning of services and budget decisions.
Reasons for the decision:
The Customer Strategy is a reflection of the current agenda in relation to the design and delivery of Local Authority and NHS services. It has therefore been constructed to inform the provision and re-organisation of customer-facing (and support) services across the Council and NHS Herefordshire.
Alternative options considered:
There are no alternative options.
Wards Affected: (All Wards);
Publication date: 30/11/2009
Date of decision: 26/11/2009