Decision details

Fivium Renewal

Decision Maker: Director of Governance and Legal Services

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Decision:

To award a contract to Fivium for the provision of a case management system for complaints and information requests for a period of two years at a total cost of £62,016.00.

Contact: Tilly Page, Complaints and Children's Rights Manager Email: Tilly.Page@herefordshire.gov.uk Tel: 01432 383708.

Publication date: 30/04/2026

Date of decision: 24/03/2026

Accompanying Documents: