Decision details

To approve transferring the Integrated Community Equipment Service (ICES) to an in-house service, operated by Hoople Ltd

Decision Maker: Chief executive

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Decision:

To transfer Herefordshire’s Integrated Community Equipment Service
(ICES) from an external provider to an in-house service, operated by
Hoople Ltd.

This is in the event that the current external provider, NRS Healthcare, is unable to continue delivering the service on behalf of the council and ICB.

The service will be delivered by Hoople Ltd for an initial period until 31
March 2027, with the option to extend for further periods up to 31 March
2030, subject to service performance and budget availability.

The contract value is £1.822 million per year.

Contact: Sharon Amery, Senior Commissioning Officer Email: sharon.amery2@herefordshire.gov.uk Tel: 01432 383734.

Publication date: 09/10/2025

Date of decision: 18/07/2025

Accompanying Documents: