Decision details
Approve the expenditure of £82,000 for the implementation of a replacement telephony contact centre system
Decision Maker: Director of Transformation and Strategy
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Decision:
To award a contract via the Crown Commercial
Services RM6116 Network Services 3 framework agreement for the
supply of Contact Centre Services.
Award a contract to Charterhouse Voice and Data Limited for the
provision of contact centre services for a period of 5 years with
an optional extension of +2 +2 years at a total cost of
£250,705 for 5 years.
Contact: Michelle Williams, Programme Co-ordinator Email: michelle.williams@herefordshire.gov.uk Tel: 01432 260388.
Publication date: 17/04/2025
Date of decision: 19/03/2025
Accompanying Documents:
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