Issue - decisions
Decision to approve a contract variation to the Outsourced Financial Assessment Services Contract with Civica UK Limited to increase capacity and contract value.
16/07/2026 - Decision to approve a contract variation to the Outsourced Financial Assessment Services Contract with Civica UK Limited to increase capacity and contract value.
To approve a variation to the contract between
Herefordshire Council and Civica UK Limited for outsourced
financial assessment services:
Increase contract value from £50,000 to £140,000
Approve additional spend of £90,000 to purchase further
capacity on an invest to save basis
Enable delivery of approximately:
o 3,000 additional assessor hours
o 776 additional financial assessments
No changes are made to KPIs, contract term, or service
specification beyond increased capacity.