To inform the committee of performance in the areas of complaints, data incidents and requests for information made to the council over the municipal year 2017/18.

The customer services, information and records manager presented the report and highlighted:

·         There were increasing numbers of requests.

·         There had been additional work in preparation for GDPR which had included staff training.

Following queries from members of the committee, it was confirmed:

·         RIPA requests have to be made to the Magistrates Court but that in future the report would say if requests had been granted.   

·         There were low numbers of community trigger events.  

·         The information governance team do provide input into the audit recommendations where appropriate.  

·         Following a small restructure additional resources were made to address the increase in requests, along with working with directorates to identify information which could be published on the council’s website. 

RESOLVED

That the report be noted