Decision details
Hoople Service Level Agreement
PDF 112 KBDecision Maker: Cabinet member corporate strategy and budget
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Purpose:
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To consider the continued commissioning of back office services via Hoople (by agreeing the annual service level agreement) |
Decision:
THAT:
(a) the Assistant Director Environment and Place be authorised to finalise and sign the Hoople Service Level Agreement (SLA) for 2017/18 attached at Appendix 1; and,
(b) subject to Hoople maintaining its Teckal status, the Assistant Director Environment and Place be authorised to approve future annual Service Level Agreements with Hoople for the provision of back office services within approved budgets based upon the current budget levels taking account of inflation.
Reasons for the decision:
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In order to maintain and secure essential back office services relating to ICT, Finance, Revenues and Benefits, HR and Training. |
Alternative options considered:
The scope and level of service recommended to be commissioned through the SLA is based on consultation with Directors and is based upon the back office requirements needed to support frontline services. A reduction in scope and levels of service is not recommended as this could have an adverse effect on overall service delivery and an increase is not considered necessary to support the organisation and would not be within allocated budgets.
Reason Key: Expenditure;
Wards Affected: (All Wards);
Contact: Richard Ball, Director for economy and place Email: rball@herefordshire.gov.uk Tel: 01432260965.
Publication date: 06/07/2017
Date of decision: 06/07/2017
Effective from: 14/07/2017
Accompanying Documents: