Decision details
Results of 2003/04 BVPI Satisfaction Survey
Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Purpose:
To inform Members of the outcome of the BVPI Satisfaction Survey 2003/04.
Decision:
THAT (a) Members note the content of the report.
and
(b) Officers be asked to bring back a further report detailing how satisfaction levels can be measured on a year on year basis rather than awaiting the outcome of the three year satisfaction survey.
Reasons for the decision:
In 2000/01, User Satisfaction Best Value Performance Indicators (BVPI) were introduced to the BVPI set for measurement on a 3 yearly basis.
Alternative options considered:
There are no alternative options
Publication date: 21/06/2004
Date of decision: 17/06/2004
Decided at meeting: 17/06/2004 - Cabinet
Accompanying Documents: