Decision details

Procurement of CRM

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Decision Maker: Chief Digital Information Officer

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Decision:

Award the contract to Granicus-Firmstep LTD for the provision of
GovServices Essentials for a period of 3 years with an option to extend for up to 12 months in line with GCloud 14 framework terms.

Contact: Kelly Watts, Talk Community Digital and Engagement Lead Email: kelly.watts@herefordshire.gov.uk Tel: 01432 261637.

Publication date: 07/05/2026

Date of decision: 17/03/2026

Accompanying Documents:

Procurement of CRM.pdf PDF 247 KB