Decision details

Ombudsman and Complaints and Compliments Monitoring Report 2005/06

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

To inform Cabinet of the Ombudsman Annual Letter 2005/06 and the figures for complaints and compliments recorded including complaints determined by the Local Government Ombudsman and the Complaints Panel for the year ended 31st March, 2006.

Decision:

THAT the report be noted. 

Reasons for the decision:

Cabinet ought to be aware that the Council’s Complaints and Ombudsman’s process is working well and that there have been no maladministration reports issued by the Ombudsman and to highlight areas of improvement.

Alternative options considered:

There are no alternative options

Wards Affected: (All Wards);

Publication date: 02/10/2006

Date of decision: 28/09/2006