Hoople IT has undertaken an exercise to re-procure the support and maintenance contract for Cisco Equipment purchased prior to 2017 including the on-site telephone system (all other devices procured since that date are covered by other support contracts).

The current short-term extension to the incumbent supplier is due to expire 29th February 2020.

The equipment to be covered by this contract is critical to supporting the services that Herefordshire Council provide to the citizen, namely Core Networking and Telephony services.

With this in mind and not to place the Council at risk, it is recommended to award the contract to the new provider from the 1st March 2020 for a period of 3 years with the option of extending for a further 1 year plus 1 year.

In order to demonstrate best value and in line with Herefordshire Council procurement rules, a procurement exercise has been completed via CCS Framework RM3808.

2 responses have been received. Both providers have demonstrated the capability, appropriate accreditations and service contract solutions with the manufacturer.

Supplier Price over 5 years
Maintel Europe Ltd £331,626.08
Provider B £381,813.05

Maintel Europe Ltd is the preferred supplier due to providing the most economically advantageous tender.