Decision details

Results of 2003/04 BVPI Satisfaction Survey

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

To inform Members of the outcome of the BVPI Satisfaction Survey 2003/04.

Decision:

THAT (a)            Members note the content of the report.

                        and

(b)            Officers be asked to bring back a further report detailing how satisfaction levels can be measured on a year on year basis rather than awaiting the outcome of the three year satisfaction survey.

Reasons for the decision:

In 2000/01, User Satisfaction Best Value Performance Indicators (BVPI) were introduced to the BVPI set for measurement on a 3 yearly basis. 

Alternative options considered:

There are no alternative options

Publication date: 21/06/2004

Date of decision: 17/06/2004

Decided at meeting: 17/06/2004 - Cabinet

Accompanying Documents: