This report seeks approval to draw down on the allocation of capital funding to support the delivery of the MyAccount project. 

The MyAccount project to replace the current Customer Relationship Management (CRM) system forms one strand of the programme of work in the council’s digital and customer services transformation. The approach to the digital and customer services transformation was approved in a previous decision in July 2022.  The MyAccount project will provide a base onto which some areas of further development, both online and within customer services team, will be built in line with any new customer and digital strategy that is developed.  This will be informed by the needs in service delivery identified by residents which will form part of the consultation into any identified transformation requirements moving forward.  This is a capital funding request to support this stage of the project.