Issue details

Purchase of the ‘Hospital2Home’ system, which will support the ‘Discharge to Assess’ process in Herefordshire.

An open call was put out to all English councils and Adult Social Care (ASC) solution providers/developers in April 2020 as to what the biggest challenges in ASC were and how digital could assist:
• 50+ responses from local authorities
• 200+ responses from solution providers/developers

The provider Maldaba, supported by CC2i, were appointed as the preferred supplier for D2A software platforms by the Local Government Association (LGA).

Discharge to Assess was submitted by numerous councils as a challenge where digital could help - seen as a priority for all local authorities. The process therefore began of aligning the proposed project with technical providers, and in ensuring the project had achievable outcomes in light of funding and timescales. A project to develop a new system to manage the Discharge to Assess process began in July 2020 and has been managed by the public sector co-funding platform ‘Co-fund & Collaborate to Innovate’ (known as ‘CC2i’). The project was co-funded by the five councils involved, of which Herefordshire was one, and match-funded by NHS Digital. The system has been developed by the software developer ‘Maldaba’.

The key requirements identified were as follows:
• One version of the truth
• Real-time data
• A responsive system
• Ability to understand available capacity and manage demand

All the involved councils have invested in the process, providing funding as well as staff resource to ensure the development of a successful solution to meet the minimum requirements. A roadmap and further developments have been captured throughout the process.

The project to support the development of the Discharge to Assess system is due to end on 31st March 2021. The software provider has developed the ‘Hospital2Home’ system which is available to implement as a live system from 1st April 2021.

Discharge to Assess (D2A) is a dedicated process, encompassing a range of pathways, for people admitted to a ward in an acute hospital who require additional care following hospital discharge. The D2A process profile and the requirement to safely move people along the pathway as quickly as possible (and so reduce delays) has raised significantly due to COVID-19. Most stakeholders cannot currently access the same IT systems as one another. Currently, many regions are using spreadsheets, emails and phone calls (or paper-written notes) to communicate between the different stakeholders in the D2A process. Whilst Herefordshire does not have high numbers of delayed transfers of care, as a result of work which has been previously undertaken to improve processes, we do share the experiences of other Local Authorities that information is shared in a variety of formats, listed above.

Stakeholders include (but are not limited to): local authorities, acute hospital, community NHS Trusts, CCGs, transport providers, formal care providers and family.

There is a need for a system to provide a “single version of the truth” regarding a person’s journey along the D2A process. This is to improve/maintain high quality care, provide a clear line accountability, reduce miscommunications, alleviate work for frontline staff, provide oversight for managers and commissioners, and to facilitate the reduction of “blockages” along the pathway.

The project aim is to provide a supplier agnostic, cloud based case management system which allows users (with appropriate permissions) to capture, update, track and report on information about a person’s journey through the Discharge to Assess process. The system should facilitate more efficient communication, collaboration and data sharing between the different organisations involved in the D2A process, whilst enabling effective hand offs between the various touch points in the D2A process. At this stage, the system will be simple and will capture the minimum information required to facilitate the process and improve upon the current labour-intensive process which relies on emails, phone calls and spreadsheets. The system will provide a single, generic pathway management capability that will be used by all stakeholders and partners, despite differences in their D2A implementations. Future versions of the system are anticipated to further improve on this, and additional requirements are captured within a future development roadmap.

The system needs to enable users to create, manage, view, update and complete the D2A process for the four pathways: Pathway 1; Pathway 2; Pathway 3; End of Life. Note that people on the Pathway 0 pathway who do not need additional care post-discharge will not be added to this system.

Users will be able to create new discharge cases, adding the essential person information required for the pathway, and attaching files in the system in order to share more detailed clinical/pathway decision/assessment information where appropriate.

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 08/06/2021

Decision due: 19 March 2021 by Assistant Director All Ages Commissioning

Contact: Paul Smith, Assistant director all ages commissioning Email: Paul.Smith@herefordshire.gov.uk Tel: 01432 261693.

Decisions