Issue details

BT consultation on phone box removal Spring 2021

To approve the retaining of at risk public phone boxes, where there is community need, in response to a formal consultation by British Telecom (BT). As set out by Ofcom, BT has an obligation to consult with Herefordshire Council with regard to proposed removals.

Decision type: Non-key

Decision status: For Determination

Wards affected: Aylestone Hill; College; Hope End; Leominster East; Mortimer; Newton Farm; Ross North;

Notice of proposed decision first published: 19/04/2021

Decision due: 18 June 2021 by Director of adults and communities

Lead member: Cabinet member health and adult wellbeing

Lead director: Assistant Director Talk Community Programme

Department: Adults and Communities

Contact: Philippa Lydford, Local Resources and Assets Officer Email:


BT commenced the consultation by putting up posters in the phone boxes 17th March and then notified Herefordshire council that the consultation had started.
On 7th April notification of phone boxes up for consultation went out to the relevant Cabinet member, Parish councils and Ward members, enabling them to consider the options and come back with their proposals. Residents that used the phones and saw the notice, have also been able to feed in their views.
Appendix A lists the 7 telephone boxes, with the responses from Parish councils and Ward members, as well as information on local circumstances, mobile phone coverage and road accident maintenance sites. Where a Parish council has objected to the removal quoting a relevant factor, or not objected but there is another reason to retain, then the decision has been to object to the removal.
The final submission to BT and the Secretary of State will be shared with all relevant Parish councils and Ward members.


  • BT consultation on phone box removal Spring 2021