The Blue Badge Case Management System contract was awarded for an initial one year period from 19th December 2018 and extensions were utilised with the contract ending 18th December 2021.
A new corporate CRM solution is currently being designed and procured to not only support existing council requirements but deliver an ambitious transformation programme and a revised customer service strategy. Once the initial implementation is completed work will commence to make available the Blue Badge functionality within the CRM system.
Mobilisation for the first phase of the CRM system is sited as July 2022 but the current scope does not detail a timescale for the Blue Badge element. Therefore the contract extension will enable the council to continue to process Blue Badge applications while a new corporate, fully integrated CRM system is designed, procured and implemented and allow for any lapse in proposed draft timetable.