Decision details
Purchase of the ‘Hospital2Home’ system, which will support the ‘Discharge to Assess’ process in Herefordshire.
Decision Maker: Assistant Director All Ages Commissioning
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Purpose:
An open call was put out to all English
councils and Adult Social Care (ASC) solution providers/developers
in April 2020 as to what the biggest challenges in ASC were and how
digital could assist:
• 50+ responses from local authorities
• 200+ responses from solution providers/developers
The provider Maldaba, supported by CC2i, were appointed as the
preferred supplier for D2A software platforms by the Local
Government Association (LGA).
Discharge to Assess was submitted by numerous councils as a
challenge where digital could help - seen as a priority for all
local authorities. The process therefore began of aligning the
proposed project with technical providers, and in ensuring the
project had achievable outcomes in light of funding and timescales.
A project to develop a new system to manage the Discharge to Assess
process began in July 2020 and has been managed by the public
sector co-funding platform ‘Co-fund & Collaborate to
Innovate’ (known as ‘CC2i’). The project was
co-funded by the five councils involved, of which Herefordshire was
one, and match-funded by NHS Digital. The system has been developed
by the software developer ‘Maldaba’.
The key requirements identified were as follows:
• One version of the truth
• Real-time data
• A responsive system
• Ability to understand available capacity and manage
demand
All the involved councils have invested in the process, providing
funding as well as staff resource to ensure the development of a
successful solution to meet the minimum requirements. A roadmap and
further developments have been captured throughout the
process.
The project to support the development of the Discharge to Assess
system is due to end on 31st March 2021. The software provider has
developed the ‘Hospital2Home’ system which is available
to implement as a live system from 1st April 2021.
Discharge to Assess (D2A) is a dedicated process, encompassing a
range of pathways, for people admitted to a ward in an acute
hospital who require additional care following hospital discharge.
The D2A process profile and the requirement to safely move people
along the pathway as quickly as possible (and so reduce delays) has
raised significantly due to COVID-19. Most stakeholders cannot
currently access the same IT systems as one another. Currently,
many regions are using spreadsheets, emails and phone calls (or
paper-written notes) to communicate between the different
stakeholders in the D2A process. Whilst Herefordshire does not have
high numbers of delayed transfers of care, as a result of work
which has been previously undertaken to improve processes, we do
share the experiences of other Local Authorities that information
is shared in a variety of formats, listed above.
Stakeholders include (but are not limited to): local authorities,
acute hospital, community NHS Trusts, CCGs, transport providers,
formal care providers and family.
There is a need for a system to provide a “single version of
the truth” regarding a person’s journey along the D2A
process. This is to improve/maintain high quality care, provide a
clear line accountability, reduce miscommunications, alleviate work
for frontline staff, provide oversight for managers and
commissioners, and to facilitate the reduction of
“blockages” along the pathway.
The project aim is to provide a supplier agnostic, cloud based case
management system which allows users (with appropriate permissions)
to capture, update, track and report on information about a
person’s journey through the Discharge to Assess process. The
system should facilitate more efficient communication,
collaboration and data sharing between the different organisations
involved in the D2A process, whilst enabling effective hand offs
between the various touch points in the D2A process. At this stage,
the system will be simple and will capture the minimum information
required to facilitate the process and improve upon the current
labour-intensive process which relies on emails, phone calls and
spreadsheets. The system will provide a single, generic pathway
management capability that will be used by all stakeholders and
partners, despite differences in their D2A implementations. Future
versions of the system are anticipated to further improve on this,
and additional requirements are captured within a future
development roadmap.
The system needs to enable users to create, manage, view, update
and complete the D2A process for the four pathways: Pathway 1;
Pathway 2; Pathway 3; End of Life. Note that people on the Pathway
0 pathway who do not need additional care post-discharge will not
be added to this system.
Users will be able to create new discharge cases, adding the
essential person information required for the pathway, and
attaching files in the system in order to share more detailed
clinical/pathway decision/assessment information where
appropriate.
Contact: Paul Smith, Service Director - All Ages Commissioning Email: Paul.Smith@herefordshire.gov.uk Tel: 01432 261693.
Publication date: 08/06/2021
Date of decision: 19/03/2021
Accompanying Documents: