Issue details

ChatBot Procurement

To approve the procurement of a ChatBot (via the Crown Commercial Service's G-Cloud 12 procurement framework) as new functionality for the Council’s website, and WISH, in order to ensure more customers can self-service to meet their needs.


A sophisticated ChatBot will also enable integration to smart devices enabling citizens to access key Council and community information via platforms such as Google Home, and Amazon Alexa.

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 06/11/2020

Decision due: 26 November 2020 by Director of adults and communities

Lead member: Cabinet member finance and corporate services

Lead director: Director of adults and communities

Department: Adults and Communities

Contact: Andy Churcher, Project manager Email: Tel: 01432 260278.