To approve the procurement of a ChatBot (via the Crown Commercial Service's G-Cloud 12 procurement framework) as new functionality for the Council’s website, and WISH, in order to ensure more customers can self-service to meet their needs.
A sophisticated ChatBot will also enable integration to smart devices enabling citizens to access key Council and community information via platforms such as Google Home, and Amazon Alexa.
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 06/11/2020
Decision due: 26 November 2020 by Director of adults and communities
Lead member: Cabinet member finance and corporate services
Lead director: Director of adults and communities
Department: Adults and Communities
Contact: Andy Churcher, Project manager Email: email@example.com Tel: 01432 260278.
- 26/11/2020 - ChatBot Procurement