Issue details

BT consultation on phone box removal 2019


 To seek approval for 69 BT public call boxes in the county to be removed, adopted or be retained in full working order, in response to a formal consultation by BT.


There are currently 118 public payphones in Herefordshire. Herefordshire Council has received a listing from BT of 69 payphones in the county that it is proposing to permanently remove from service. BT has an obligation to consult with Herefordshire Council with regard to the proposed removals, as set out by Ofcom, with a 90-day consultation process.


Despite low use (several of the 69 payphones have had few or no calls in the last 12 months), for some communities and individuals, these payphones are still a vital or even sole means of telephone communication. The rurality of the county can mean unreliable mobile coverage in remote areas and in the absence of mobile access, or alternative communication, the payphone can still be essential in an emergency. In some communities the kiosks are an integral part of the landscape and adoption by the local community provides an opportunity to put the kiosks to practical alternative uses.


Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 23/08/2019

Decision due: 5 November 2019 by Director of adults and communities

Lead member: Cabinet member health and adult wellbeing

Lead director: Director of adults and communities

Department: Adults and Communities

Contact: Philippa Lydford, Local Resources and Assets Officer Email: