Decision details

Award contract for an Educational Management and Adults and Childrens Social Care IT solution.

Decision Maker: Cabinet member finance and corporate services

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


To award contract to Servelec for renewal of the support and annual maintenance of the Educational Management and Adults and Children’s Social Care case management IT solution, along with associated additional modules for a period of up to seven years at a maximum cost of £2.348m.

The contract will be through “Direct Award” via the Crown Commercial Services Data & Applications Solutions Framework (RM3821) due to Servelec having a proven track record over a number of years in the delivery of educational management and social care case management IT solutions and are one of the market leaders.



(a)       a contract be awarded to Servelec for up to seven years at a maximum value of £2.348m to provide IT services for the Social Care (Mosaic & Abacus) and Education (Synergy) systems with additional modules covering Sign’s of Safety; Corius (Mosaic BI); Provider portal; Early years funding including the IT health check on the social care solutions; and

(b)       the existing Early Years Funding system (Sentinel) contract is extended until 31st May 2020 to a value of up to £12k to ensure this provision can be moved into the core education management system (Synergy) in a timely manner.


Alternative options considered:

Alternative options

1.         Do nothing. This is not recommended, as the council would be contravening the Public Contract Regulations Act (2015) as well as its own internal Contract Procedure Rules and could be exposed to legal challenge from other suppliers. In addition to which Servelec and other suppliers often apply a higher annual uplift to customers who renew contracts annually verses those customers whose contract are for a longer period. The council will not meet its statutory duties in relation to early years funding, address the Ofsted recommendation, reduce administration costs and achieve best value for money.

2.         Negotiate separate contracts with Servelec. This is not advisable as the council will not achieve the contract management efficiencies achievable through the management of one contract verses three or achieve best value for money; the indicative costs are that the annual % uplift from Servelec is lower by combining the contracts.

3.         Open tender rather than through Crown Commercial Services Data & Applications Solutions Framework. This is not advisable due to the facilities in place to use the framework that has already tested requirement compared to the significant amount of resources needed to run a tender (OJEU) process (both in time and money. The estimated additional internal cost of change to move to another IT service provider is in the region of £750,000 makes the option to switching to another IT solution provider uneconomic. Both the cost of buying into a new product (circa £500k) as well as the cost of change (circa £250,000), for example, training, systems, project management, support, resourcing, would be substantial. The council has also made a significant investment in integrating Mosaic and Synergy with other applications, including the web; there would be considerable effort and additional cost required to de-couple this complex environment.

4.         Use the 'further competition' option within the Data and Applications Solutions Framework; this option is not recommended. The three market leading suppliers who are able to provide both education and social care solutions are on the framework and the selection process is very similar to the option "open tender", but limiting the number of suppliers who can respond to a tender, the reasons for not progressing this option are the same as point 3 above "Open tender".


Reason Key: Expenditure;

Wards Affected: (All Wards);

Contact: Adrienne Davies Email:

Publication date: 02/07/2019

Date of decision: 02/07/2019

Effective from: 09/07/2019

Accompanying Documents: