This report shares the findings of a review of the performance of the council’s major contracts for Public Realm services and Property and Facilities Management services, and recommends improvements for approval by Cabinet.

(a)    The suggested improvements are implemented in a timely manner to improve the performance of the major contracts for Public Realm services and Property and Facilities Management services, specifically:-

a.    Build technical knowledge within the Council

b.    Improve internal and external (parish council) communication and education

c.    Increase the involvement of the procurement team

d.    Set up a contract management framework

e.    Consider an appropriate Contract Management System (CMS); and

(b)  Cabinet undertake a progress review in six months’ time.

1. This is a factual report with suggestions for improvements. The alternative option is not to implement some or all of the improvements suggested. This would result in reduced improvements to the performance of the major contract in place.